Account and password fixes

For Passwords, sign-in codes, backups, email and Medicare.gov. Pick what's happening.

Video calls and photos

• Back up an iPhone or iPadFor: iPhone or iPad
• Back up an Android phone or tabletFor: Android phone or tablet
• Back up photos with Google PhotosFor: Android phone or tablet with Google Photos

Accounts and passwords

• Contacts got mixed upFor: iPhone
• Set up Family SharingFor: iPhone
• Forgot my Apple passwordFor: Apple Account (iPhone, iPad or Mac)
• Forgot my Google passwordFor: Google Account (Gmail or Android)
• Can't sign in to Medicare.govFor: Any phone, tablet or computer
• Two-factor sign-in for AppleFor: Apple Account on iPhone or iPad
• 2-Step Verification for GoogleFor: Google or Gmail account on any device

Scams and strange messages

• Facebook account hackedFor: Facebook, and other email or social media accounts
• Strange or junk email in GmailFor: Gmail on a computer

Faked calls, emails and websites

• Email looks real but might be fakeFor: Any email, on any device
• Friends got weird emails from meFor: Gmail and other email accounts
• Website looks real but might be fakeFor: Any phone, tablet or computer

Don't see your problem?

Tell Buster in your own words, or email [email protected]. Never send a password or a code.