The Tech Grandkid · thetechgrandkid.com/guides/android-internet/

Your Android phone or tablet can't get on the internet. Try these steps.

For: Android phone or tablet

Last checked October 14, 2026 against official help from Google. Written for Android 14 and up.

Most connection trouble is fixed by a restart, a setting or a router reset. Try these in order.

This page is for you if

Menus can look a little different on Samsung and other brands. You may see Connections instead of Network & internet.

Step 1: Restart your device
Turn it off and back on. Google says that's sometimes all it takes.
Step 2: Check Wi-Fi is on
Open Settings, tap Network & internet (or Connections), then Wi-Fi. Turn Wi-Fi on. Look for the Wi-Fi symbol at the top of the screen.
Step 3: Move closer
If the Wi-Fi symbol has few bars, move closer to the router and try again.
Step 4: Turn Airplane mode on and off
In Settings, tap Network & internet (or Connections), then Airplane mode. Turn it on, wait 10 seconds, then turn it off.
Step 5: Restart the router
Unplug the router from the wall so its lights go out. Wait 30 seconds. Plug it back in and wait 30 seconds for the lights to come back on.
Step 6: Still not working
Call your internet company, or your mobile carrier if mobile data isn't working either.

On a phone, try switching between Wi-Fi and mobile data. If one works and the other doesn't, you know which one has the problem.

We wrote these steps from these official pages. If your screen looks different, the official page is always right.

Tell Buster what you see, in your own words.

Or email us at [email protected]. Never send us a password or a code.